Privacy Statement – thriv.studio 

Effective Date: 01/08/2025

thriv.studio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. We handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Statement applies to personal information we collect from individuals who:

  • Visit our website

  • Use our services or participate in our programs

  • Attend our events, webinars, or consultations

  • Interact with us through any other channel

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

1. Information We Collect

We may collect:

  • Identity details: name, job title, company or organisation (if applicable)

  • Contact details: email address, phone number, postal address

  • Service-related information: workplace vision and productivity assessment responses, vision screening results, feedback, or enquiries

  • Transaction details: payment and billing information for purchased services

  • Technical data: IP address, browser type, device details, website usage

  • Sensitive information: such as health-related data, collected only with your consent and handled in accordance with the APPs

We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.

2. How We Collect Your Information

We collect information directly when you:

  • Complete an online form, assessment, or questionnaire

  • Communicate with us by email, phone, or in person

  • Register for an event, webinar, or consultation

  • Use our website (including through cookies and analytics tools)

We may also receive information from third parties, such as your employer, where they have engaged us to provide services to you.

3. How We Use Your Information

We use personal information to:

  • Provide our services, including assessments and personalised recommendations

  • Improve our services, website experience, and operations

  • Respond to enquiries and provide customer support

  • Send updates, resources, and promotional materials (opt-out available at any time)

  • Meet legal, regulatory, and contractual obligations

We may use anonymised or aggregated data for research and service improvement.

4. Disclosure of Your Information

We may share your personal information with:

  • Service providers and contractors assisting in service delivery

  • Your employer (only where relevant to a workplace service arrangement)

  • Professional advisers such as lawyers and accountants

  • Government agencies or regulators where required by law

If our business is merged, acquired, or sold, we may transfer relevant personal information to the new owner, ensuring it remains subject to a privacy policy at least as protective as this one.

We will never sell your personal information to a third party.

5. Data Storage, Security & Retention

We store personal information securely using password-protected systems, encryption, and access controls.

If data is stored or processed overseas (e.g., via cloud providers), we take reasonable steps to ensure it is handled in compliance with Australian privacy laws.

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal and regulatory requirements

  • Resolve disputes and enforce agreements

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality and analyse user behaviour.

We may use third-party analytics providers (such as Google Analytics) which may process data in Australia or overseas.

You can disable cookies in your browser settings, though some features may not function as intended.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if your information is inaccurate, incomplete, or out of date

  • Withdraw consent for certain uses (where applicable)

  • Make a complaint if you believe your privacy has been breached

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au or by calling 1300 363 992.

8. Contact Us

For questions, requests, or complaints about this Privacy Statement or our handling of your information, please contact:

thriv.studio

We will respond to privacy enquiries within a reasonable timeframe.